Zendesk Review

4.9/5 3 reviews
Price: Starting at $5.00/month
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Average Ratings | 3 reviews

Overall
4.9/5
Ease of Use
4.7/5
Customer Support
5/5
Features
4.7/5
Value for Money
5/5
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Product Details

Fully cloud-based CRM and customer support tool
"Live chat, messaging and support ticketing in one tool "
CRM platform at higher pricing tier
"Advanced security and compliance "
Dashboards and reporting
Award-winning customer support
Integrations with Shopify, Mailchimp, Trello and more
Price starting at $5/mo (no CRM included at this price)

Zendesk Competitors

HubSpot
Monday.com
Zoho CRM
Salesforce
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About Zendesk

Zendesk is used by some of the biggest and best companies in the world, including Airbnb, Uber and Shopify. While it started as a customer service tool, it has become more of an all-in-one lead management and customer support suite, complete with CRM, email marketing and live chat. Zendesk products work right out of the box, with powerful features and functions to help any business improve their support and sales operations. Zendesk is great across different industries, with healthcare companies, enterprise clients, financial services, retail clients and many others using it.

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Zendesk Reviews

Name: Morathi Howie
Title: Health Coach
Company: Vegan Love Culture
Industry: Health And Wellness
Overall
5/5
November 13, 2019
Pros

If this is an inappropriate review, please feel free to remove it. I used Zendesk to setup my LLC (free service to entrepreneurs). It was really a pretty seamless and stress-free process. The intake application took about 10 minutes to complete from start to finish. My LLC was approved through the NC within a couple of weeks (a little bit ahead of schedule). Zendesk emailed my article of organization and other associated documents to me. That was a little over a year ago.

Cons

No complaints here

Value for the money

Free is good for me.

Name: Melissa H
Title: Marketer
Company: Self
Industry: Real Estate/education
Overall
5/5
October 20, 2019
Pros

I've used Zendesk at a couple companies I've worked for and I can't say enough good things. Easy tracking and prioritization of support cases. Live chat capabilities are super simple. Works for small and large companies alike.

Cons

Can't really come up with a con. There are areas of improvement. The company makes updates all the time though.

Value for the money

Super good value for money. Various plans to fit a company's needs.

Name: Cat Vee
Title: Principal
Company: Epi
Industry: Med
Overall
4.5/5
October 20, 2019
Pros

Finally, a crm solution and more that integrates well with medical practice and patients.

Cons

Fewer features offered than a larger vendor

Value for the money

excellent

Zendesk Competitors
HubSpot
Monday.com
Zoho CRM
Salesforce
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