Zendesk Review

4.9/5 5 reviews
Price: Starting at $5.00/month

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About Zendesk

Zendesk is used by some of the biggest and best companies in the world, including Airbnb, Uber and Shopify. While it started as a customer service tool, it has become more of an all-in-one lead management and customer support suite, complete with CRM, email marketing and live chat. Zendesk products work right out of the box, with powerful features and functions to help any business improve their support and sales operations. Zendesk is great across different industries, with healthcare companies, enterprise clients, financial services, retail clients and many others using it.

Product Details

Fully cloud-based CRM and customer support tool
"Live chat, messaging and support ticketing in one tool "
CRM platform at higher pricing tier
"Advanced security and compliance "
Dashboards and reporting
Award-winning customer support
Integrations with Shopify, Mailchimp, Trello and more
Price starting at $5/mo (no CRM included at this price)

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Name: Morathi Howie
Title: Health Coach
Company: Vegan Love Culture
Industry: Health And Wellness
Overall
5/5
Pros

If this is an inappropriate review, please feel free to remove it. I used Zendesk to setup my LLC (free service to entrepreneurs). It was really a pretty seamless and stress-free process. The intake application took about 10 minutes to complete from start to finish. My LLC was approved through the NC within a couple of weeks (a little bit ahead of schedule). Zendesk emailed my article of organization and other associated documents to me. That was a little over a year ago.

Cons

No complaints here

Value for the money

Free is good for me.

Name: Melissa H
Title: Marketer
Company: Self
Industry: Real Estate/education
Overall
5/5
Pros

I've used Zendesk at a couple companies I've worked for and I can't say enough good things. Easy tracking and prioritization of support cases. Live chat capabilities are super simple. Works for small and large companies alike.

Cons

Can't really come up with a con. There are areas of improvement. The company makes updates all the time though.

Value for the money

Super good value for money. Various plans to fit a company's needs.

Name: Himanshu Bhardwaj
Title: Perfect Remedy Software Application
Company: Exp Llc
Industry: Retail
Overall
5/5
Pros

One of the best software application to keep track of all the tickets coming in. This makes it easier for all the level of the organization in a department to check and updated/approve/deny/process the request effortlessly at one place. Managers can easily approve the ticketing requests and update the tickets, the notifications to the end users helps a lot in getting the updates from the application

Cons

I don't see any cons about this application

Value for the money

5/5

Name: Danae White
Title: Marketing Consultant
Company: Independent/contract
Industry: Marketing
Overall
4.8/5
Pros

I love Zendesk. It’s not quite the same as Salesforce, but it’s comparable and a valuable tool. Zendesk is easy to use and intuitive. You can easily integrate software with it and streamline processes. Tools like Slack, Gmail, and talk desk can all be integrated with Zendesk allowing for improved functionality. Zendesk allows you to create a knowledge base within the system which is very helpful. Customer support is also very helpful and timely. I have had no trouble with them at all. Zendesk also has a really nice interface which is easy to navigate.

Cons

Setting up some automations can be difficult. However, once you learn the process, it’s not too bad. Searching for previous tickets for reference can be tedious sometimes. Other than that, I have no additional complaints.

Value for the money

Zendesk is a quality product over all. It is definitely worth the cost, although some people may prefer other products such as Salesforce.

Name: Cat Vee
Title: Principal
Company: Epi
Industry: Med
Overall
4.5/5
Pros

Finally, a crm solution and more that integrates well with medical practice and patients.

Cons

Fewer features offered than a larger vendor

Value for the money

excellent

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