Latest posts by Mark Spera (see all)
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Think about selling white tee shirts online. It may seem easy on the surface, but search for one on Google and you’ll see that every retailer under the sun pays to appear at the top of search results for that query. Equally daunting, today 50% of all shoppers start their search on Amazon. This makes ecommerce marketing very hard.
The internet is a very crowded place and it’s becoming more crowded every year. Platforms like Etsy, Amazon and Shopify are amazing in that they’ve democratized selling online. But with all the extra competition, ecommerce marketers need to be savvier than ever to drive traffic and sales.
What is Ecommerce?
Ecommerce is a blanket term for any transaction that takes place online. Ecommerce marketing is any strategy used to drive revenue for an ecommerce business.
The first online transaction took place over the ARPANET in 1971. Students at the Stanford Artificial Intelligence Lab completed a sale of marijuana to students at Massachusetts Institute of Technology. True story.
Understand Your Customer
For many ecommerce entrepreneurs, it’s sometimes tempting to jump right into creating Facebook ads or trying some other form of digital advertising. It’s natural to want to drive sales tomorrow instead of a few weeks from now.
But if ecommerce marketers don’t first intimately understand their customer, they will likely fall short of their revenue growth goals.
If understanding your customer seems like a soft skill it’s because it is. But remember, the way we make purchases online isn’t always so logical. You can optimize all the advertisements you want, but if I want these sort of ugly Adidas shoes, despite every practical bone in my body, I’m going to buy them.
I’ve found that most businesses can learn enough about their customer to begin ecommerce marketing in just a week or two. If you understand your customer, you will be able to speak to them much more clearly at every touch point, including marketing campaigns. Plus, they will help guide your product strategy. Maybe they really like black shirts instead white shirts? You’ll find out.
Read Ecommerce Marketing Manual: Everlane, NastyGal and Warby Parker for a few examples of how other entrepreneurs interpreted their customers’ wants.
Learn How to Ask Your Customer Questions
The simplest way to glean what your ecommerce store means to your customer is by asking them. Understanding their motivations and likes will enable you to find more customers like them. I’ve found that the best way to learn about your customer is to schedule a phone call with six or seven.
If you don’t have six or seven customers to speak with yet, that’s okay! Speak with a few friends (or strangers) and get their take as you scroll through the pages of your ecommerce store in front of them.
In either case, I recommend asking three questions:
- How did you learn about my ecommerce store and what initially drew you to it?
- What was your experience like with my ecommerce store?
- What would make you buy more from my ecommerce store?
All three of these questions are geared toward optimizing your product and ecommerce store. Listen for both your customers’ negative and positive statements. If three or four customers say they purchase from your ecommerce store because they love the story of your brand, you might consider leading with your story on your website and in your marketing.
Toms Shoes was valued at $625 million just a few years ago.
5 Ways to Optimize Your Ecommerce Store
Before you begin marketing your ecommerce store, it is probably best to think about optimizing your website – which is effectively your storefront. Every step you take to reduce friction in the customer purchase process will increase the effectiveness of all your digital marketing campaigns.
- Start by cleaning up your website. When in doubt, keep your ecommerce store clean and simple, so that the product you sell can do the talking and your unique value proposition shines bright. Plus, simple websites are easier to navigate – meaning customers can seamlessly add items to their shopping carts and check out. When it comes to websites, minimalism is still best. Warby Parker is a solid example of a minimalist ecommerce store worth mimicking.
- Use professional photography. High quality, emotional and professional photography will help drive sales for your ecommerce store. Nobody likes grainy photos – when I see bad photography it conjures up images of somebody selling out of their basement. Your website should look professional. It will pay dividends.
- Create an about us page. If you don’t already have one, your ecommerce store should have an about us page. It used to be true that retail store owners were the face of their business. In the case of physical retail stores, customer loyalty is often earned through the business owner’s rapport with shoppers. Ecommerce stores are faceless, unless you tell your story. Include different forms of media like video, photo and written content and don’t be afraid to be a little different – make content marketing a strength of yours.
- Use live chat. If you have the time to man it, please use a live chat solution like Tidio or Zendesk. Live chat increased the conversion rate on my ecommerce store, BeGood by 8%. That means the day we installed a chat solution, our revenue increased by 8% overnight. To be clear: live chat refers to any number of softwares that allow you to speak to your customers in real time on your website.
- Collect emails! At my company, BeGood, over 20% of our sales came through email marketing. 21% of emails from ecommerce websites are opened and email is basically free communication. Use a tool like Hellobar or Bounce Exchange to collect visitor emails on your website. Then, remember to email your list to produce sales whenever possible. See 20 Digital Marketing Tools You Should Use for more on the best ecommerce tools.
Marketing Your Ecommerce Store
Once you’ve laid a solid foundation that includes an understanding your customer and an optimized store, you’re ready to market your business.
The good news is that there are literally thousands of ways to market your ecommerce store. The bad news is that it’s not always easy to choose which strategies are worth pursuing. Companies have done incredibly well doing very different things.
Chubbies Shorts, a wild ecommerce company that sells very short shorts to the discerning weekend warrior has grown to tens of millions in revenue by building a masterful affiliate program. Chubbies recruited hundreds of college ambassadors, who they would give discounts and freebies to for sharing with friends. What better way to reach your target customer than through their friends?
Ecommerce newcomer, Redbubble has been able to compete with giants like Urban Outfitters with a sharp focus on search engine optimization. Their marketplace for independently-designed goods, means that they have literally tens of thousands of products – all created by artists around the world. Using a careful URL structure, they have optimized for Google’s search algorithm, placing them squarely at the top of many Google search results.
There are many ways to grow an ecommerce business, so part of the challenge of ecommerce marketing is learning which strategies to pursue and which to ignore.
In every case, it’s best to test a strategy as minimally as possible so that you do not waste time or resources chasing a strategy that simply will not work. In other words, start with a spend of $1,000 on Facebook advertising rather than $50,000, even if you’re convinced Facebook advertising will work for your ecommerce store.
Below are 10 best ways to market your ecommerce store. One size never fits all in ecommerce marketing, but this list will get you started. Sometimes a blend of multiple strategies works. Marketing an ecommerce store well requires a bit of creativity.
The 10 Best Ways to Start Marketing Your Ecommerce Store
1. Facebook Advertising
While I caution against jumping in willy nilly, it’s hard to ignore the fact that so many have seen huge success with Facebook advertising. The reason it’s so effective is threefold:
- Facebook affords hyper-specific customer targeting based on at least 98 personal data points. This means ecommerce marketers can be very specific with the permutations of audiences they run their ads to.
- It is very image and video-centric. Products, especially physical ones like clothing, gadgets, jewelry, etc., lend themselves well to an image and video-centric world. This infographic from Sprout Social implies that the majority of Facebook users respond to ecommerce advertisements. The call-to-action, “shop now” accounts for 74% of all buttons clicked on Facebook.
- Finally, Facebook can be effective even with low budgets and niche products. Because advertising on Facebook is so specific, niche companies like Tile – the maker of a Bluetooth connected keyfinder – have been quite successful with Facebook advertising.
- The pretty nifty Tile is succinctly described with just a sentence and a photo – “sometimes the simplest things are the hardest to find.” In other words, Tile is well-served by the visual simplicity of the Facebook ad unit. If your product is very niche, you might find success with Facebook advertising.
2. Referral Program
Your customers are often your best advocates. A referral program lets you capitalize on this fact. Instead of waiting for your customers to organically tell their friends about your store, how bout giving them a little incentive to do so?
A popular referral program today is the “give $X, get $X” model. Ecommerce company, Everlane has a “give $20, get $20” so that shoppers can share the Everlane brand with friends. If you want to learn more about Everlane’s marketing strategies, read The 10 Marketing Secrets to Everlane’s Success.
There are a bunch of out of the box referral programs. In most cases, placing one pixel in the <head> of your website – implementation is one line of code.
3. Affiliate Program
Affiliates are friends. Affiliate programs are ones in which bloggers, influencers and news sites send traffic to your site for some sort of pay-per-visitor model. Create a network of influencers in your space and ask them if they would be interested in sending traffic to your ecommerce store in exchange for pay. Use BuzzSumo to find relevant influencers in your industry.
For instance, if you’re selling jewelry online, you might think about connecting with high fashion bloggers. You may be able to work out an arrangement in which you send samples in exchange for mentions on their blog.
Our post on how to growth hack your affiliate program is insanely good.
I think many marketers sleep on PR. The press is a very simple (and often cheap) way of garnering interest for your ecommerce store. Sure, you might not be able to land the New York Times in your first year, there are many smaller publications that are worth trying to connect with.
To garner press, start by sharing the unique story of your ecommerce store. Do you handcraft jewelry using a certain technique that is generations old? Was your gadget made in a Stanford dorm room? Does your clothing have a story that is rooted in your personal experience like Toms Shoes?
Tell publications about it! Read The Most Important Startup PR Tips for more.
5. Viral Marketing
The term is really vague, but viral marketing is anything that is disruptive, sharable and engaging. “There is a science behind why people share,” says Wharton marketing professor, Jonah Berger.
Funny content – especially video – often does well. One ecommerce company that harnessed the power video is HelloFlo online purveyor of women’s hygiene products. Their hilarious video about a girl’s first period at summer camp has over 12 million views.
Viral marketing can be effective – but of course, it’s much easier said than done. However, some pattern recognition and sound best practices can increase your odds of going viral. Read The Ultimate Guide to Viral Marketing if you want to go deeper.
6. Search Engine Marketing
40,000 search queries take place in Google every second. Search engine marketing, sometimes referred to simply as Google Adwords takes advantage of the massive search volume that takes place on Google. It has similar reach to Facebook.
I’m sure you’ve noticed some Google ads while searching for something. Google Adwords is effectively a keyword auction that advertisers are bidding on all the time. If you want to rank highly for a specific term, simply bid more than your competitors.
Search engine marketing tends to be effective for ecommerce stores with lots of varied inventory. If you sell thousands of different SKUs of shoes, jewelry, clothing or any other widget, there are a lot of different auctions with which to find some profitable arbitrage opportunities. Find out here if Adwords will work for your ecommerce store.
7. Pinterest Ads
Pinterest is an interesting advertising platform that uses an auction-based, cost-per-click model like Google Adwords. Today, 175 million people come to Pinterest every month to explore and share images and now video. No wonder Pinterest has achieved a market cap of over $5 billion.
I’ve seen Pinterest advertising work quite well, particularly for CPG products and small fashion goods like jewelry and shoes. The audience is decidedly female and the user experience is very image-based. As such, simple and beautiful images tend to work really well as promoted pins.
For Pinterest advertising, the image content is way more important than the audience targeting. Use vertical images, one pin per campaign and spend no more than $500-$1,000 to test it. That’s all it takes.
8. Retargeting or Remarketing
If your store is like most, only about 2% of all visitors will end up purchasing from your ecommerce site. Many advertisers, including Google, Facebook and Pinterest allow you to “retarget” users – so that you can reach the other 98%.
Usually by placing a single pixel (piece of code) on your website, you will start creating a “cookie pool” that Google, Facebook and Pinterest will use to serve ads to the same users. Your visitors will being seeing your display ads across the internet.
I recommend a small retargeting budget if you are building a digital marketing strategy. Customers who have been to your website are much more likely to buy from you than those who have not.
9. Podcast Advertising
Recently, podcast advertising has become an extremely effective way to reach a large audience. Because podcasts are usually about a specific topic or at the very least, having a pretty uniform audience, it can be a targeted way to reach your ecommerce audience.
I’ve noticed a lot of ecommerce companies using podcasts lately, from men’s grooming companies, Harry’s and Dollar Shave Club to food startups, NatureBox and Blue Apron.
If you’re going to pursue podcast advertising for your ecommerce store, keep three things in mind:
- Speak to the podcast host to explain your unique selling proposition so that the message can be delivered in the best possible way.
- Demand a mid-roll. The mid-roll ad unit appears during the middle of the podcast. This is frequently the best performing placement.
- Use a vanity url or promo code to track performance. What good would it be if you didn’t know if podcasts worked or not? Make sure to track visitors from podcast reads using some sort of tracking mechanism.
Podcast advertising can range from a couple hundred bucks an episode to over $10,000. Find the shows and reach out yourself or work through an agency.
10. Growth Hacking
Growth hacking means doing what’s creative and scrappy to get customers to your ecommerce store. While this isn’t one strategy per se, I’d be silly not to mention the most creative and sometimes fruitful channels ecommerce marketers have at their disposable.
Growth hacking means doing new things and taking uncharted paths to find growth. Growth hacks can be very simple and very effective. They’ve been happening since before brands were selling online.
For instance, Puma asked Pele to tie his shoes right before kickoff at the 1970 World Cup Final. As the whole world waited for the game to begin, it was impossible not to notice the best player ever wearing Puma’s iconic cleats.
To growth hack effectively, recognize patterns. Many of the best growth hacks are simple adaptations of other growth hacks. And of course, think creatively.
Your Ecommerce Marketing Funnel
Finally, I think it’s important to think about your ecommerce store in terms of a funnel. By visualizing a funnel, you are creating mental checkpoints that allow you to see where the holes in your business are and learn how to react to them.
If all you knew about your business was how many customers come to your website and how much money you’re making, you’re missing a large part of the story. How do you know if your customers are adding plenty of products to their shopping cart but simply can’t navigate your checkout experience?
You should create mental funnels all the time. You can even create funnels by marketing channel. For instance, the path that converts your Facebook-acquired customers may be very different than your Google Adwords-acquired customers. For example, maybe your Google ads are very effectively targeted, but the landing page the visitor reaches when they click on the ad does not speak to their search intent.
Imagine clicking an ad for a white tee shirt only to land on a page with 20 other products in addition to the white tee shirt. Visitors could be getting confused and are simply bouncing off the page.
The internet can be very crowded – especially in the world of ecommerce. To stand apart, you need to know your customer better than anyone else and be able to reach them in a cost-effective way. This process is equal parts formulaic and creative.
No one strategy works for any ecommerce company. Simply, customer preferences are too diverse across industries and one company’s unique proposition and method of acquiring customers may not work for another company.
As such, it’s important to stay lean and fail fast so that you can uncover the perfect strategy for acquiring customers.