BigCommerce Review

4.8/5 7 reviews
Price: Starting at $29.95/month

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Average Ratings | 7 reviews

Overall
4.8/5
Ease of Use
4.6/5
Customer Support
5/5
Features
5/5
Value for Money
4.6/5

Product Details

Fully-customizable themes with built-in HTML, CSS and Javascript
WordPress integration
Custom checkout experiences
Full mobile optimization
Offer coupons, discounts, digital wallets, and more
Tools for enterprise businesses like API and payment support
SEO optimization
Price starting at $29.95/mo

BigCommerce Competitors

About BigCommerce

BigCommerce powers big ecommerce operations, including SkullCandy, Ben & Jerry's, Hess and CamelBak. Leveraging the power of Google Cloud Platform, BigCommerce provides multiple layers of security, unparalleled bandwidth and blazing-fast speed. 99.9% up-time means your site will operate on autopilot. Plus, integrations with shipping platforms and marketing tools like ShipStation and Klaviyo, you can take care of your whole business in one place.

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BigCommerce Reviews

Name: Mohammed
Title: The Best Period!
Company: E-commerce
Industry: Health
Overall
5/5
September 04, 2019
Pros

Create a professional store in minimum time, I have been using Bigcommerce since 2012. I love the seo meta data on each product page so makes it easy to rank in search engine results for your products unlike shopify. Also ideal if you want to advertise on google shopping. Marketing coupons are also included in the basic package so you can create your own vouchers, the less apps you have the faster the pages load. Also another BIG benefit is bigcommerce don't force you to use a particular payment processor unlike shopify where if you don't use theirs apply a higher transaction fee. No other ecommerce platform compares to bigcommerce in my honest opinion. Would not hesitate to recommend.

Cons

Okay so the only con is you cannot do post purchase upsells, on shopify platform you can gets apps such as zipify upsells, unfortunately Bigcommerce does not have this yet. But you still can use email upsells which do convert

Value for the money

Great value

Name: Naseer Ullah Khan
Title: Web Developer
Company: Gpgc Mardan
Industry: Softwarehouse
Overall
5/5
September 14, 2019
Pros

create a professional store in minimum time, I have been using Bigcommerce. I like the seo meta data on each product page so makes it easy to rank in search engine results for your products unlike shopify. Also ideal if you want to advertise on google shopping. Marketing coupons are also included in the basic package so you can create your own vouchers, the less apps you have the faster the pages load. Also another BIG benefit is bigcommerce don't force you to use a particular payment processor unlike shopify where if you don't use theirs apply a higher transaction fee. No other ecommerce platform compares to bigcommerce in my honest opinion. Would not hesitate to recommend.i like it .i recommend it for all.......

Cons

so the only con is you cannot do post purchase upsells, on shopify platform you can gets apps such as zipify upsells, unfortunately Bigcommerce does not have this yet. But you still can use email upsells which do convert

Value for the money

nice value any one can pay......easily...

Name: R + R
Title: Co-founders
Company: Cacti
Industry: Apparel
Overall
5/5
September 24, 2019
Pros

Let me begin and say that if you are living in a golden age for people to own their own online business. Big Commerce is a highly recommended platform for anyone trying to build a store quickly. They give you 15 days (shopify offers 14 days) and you don't have as much transaction fees and not forced to use a organic payment system like Shopify does. The apps are great and you get all you need to create your email list and help the payment process be more automated. Their support team seems to be knowledgeable and trusted. BigCommerce integrates with a lot of platforms like Facebook and Pinterest at their basic plan. They help rank your website better dependent on your design. The website themes are beautiful and very easy to customize. You do not have to have any issues switching. The only downside of BigCommerce is that Shopify has such a big network and their are not as many apps, but still can get you results because it is based on your knowledge on marketing and branding your store.

Cons

I would say that the community is there but not as robust as shopify. Just do your research for these platforms.

Value for the money

Price is not competitive, but when BigCommerce having not as many fees as shopify the price for BC is very good. Try their trial and get some practice.

Name: Melissa H
Title: Marketer
Company: Self
Industry: Real Estate/education
Overall
5/5
September 27, 2019
Pros

East set up, professional themes that are fully customizable. Help articles are fairly robust. WordPress integration: check. Their promos setup is amazing I have to say and the ability to offer multiple payment options to customers is very appealing.

Cons

Obviously not Shopify and when you're trying to complete, some feature sets are better and some not so good. I find it to be too limiting.

Value for the money

Are you really going to have both BigCommerce and Shopify? If it's in your budget, by all means. But to compare the two, I'm sticking with Shopify.

Name: Chawn Simon
Title: Ceo/founder
Company: En-surge Project Solutions Llc
Industry: Project Management
Overall
5/5
October 06, 2019
Pros

BigCommerce is great for a business that is only interested in selling products and tracking the activity of it. I am impressed with its capabilities (i.e. web analytics, Google AMP, tracking inventory, cart-level discounts, coupon codes, email marketing, gift certificates, etc.). One of the features I love the most is the channel manager which allows you to manage all social media platforms. Even though we only have a few "products", we have found this very useful for marketing our webinars and service packages.

Cons

BigCommerce cannot be embedded into our existing website. So, we have to redirect orders to our BigCommerce store. Considering all of the scams, this can sometimes be a red flag and deterrent for customers. We are still analyzing our abandoned carts to gauge if this is impacting our business.

Value for the money

Thumbs up!

Name: Joe King
Title: Business Development
Company: Digital Analyst Team
Industry: It And Marketing Solutions
Overall
4.5/5
July 06, 2020
Pros

Bigcommerce is a great e-commerce site building tool. The interface is intuitive and attractive which is always a plus. Bigcommerce provides a lot of versatility for building product pages. It also allows for easy price adjustments and automatic price adjustments for different product options. Bigcommerce also has an excellent import/export function to update large inventories via Excel instead of manually editing things within the app itself. The app is very convenient and not too hard to use. Customer service is excellent and always on their game. I’ve never had any problems with customer service.

Cons

Initial set up is a little bit of a learning curve and can be confusing. If you’re new to e-commerce, it will be really confusing most likely. However, because customer support is so good, you should have no problems getting your confusion cleared up. I rarely waited more than 5 minutes to talk to a rep.

Value for the money

Bigcommerce is an excellent tool. It comes with a lot of pluses and not really any cons. I would definitely recommend Bigcommerce and say it is high value.

Name: Danae White
Title: Marketing Consultant
Company: Independent/contract
Industry: Marketing
Overall
4/5
July 02, 2020
Pros

I initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because I use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API). Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why I’ve kept using Bigcommerce.

Cons

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer. This is also true of Bigcommerce’s email features. Be prepared to either hire someone who knows HTML or learn it yourself to be able to customize system emails without a 3rd-party solution. Additionally, Bigcommerce lacks some essential features that other apps have. However, these missing features can be made up by using 3rd party software. While entry-level features are plentiful, some features are reserved only for high-tier plans. Although I understand their goal of charging more for the advanced features, it is not a good plan because customers are deterred and can look to other options.

Value for the money

Overall, BigCommerce offers some really great tools and customer support. However, it is somewhat limited in its features unless you are willing to pay a higher premium. With that in mind, I would say BigCommerce can be a bit overpriced for many businesses.

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